Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
Just received an email saying my phone order has been cancelled.
Whats going on, as I can't get through to customer services?
Dear Mr xxxxx,Account username: xxxxxxxxWe can confirm that your order for Home Phone has now been cancelled.Should you wish to sign up for our Home Phone service in the future, you can do so though our website -https://www.plus.net/upgrade_process.htmlWant more information?----------------------Our support site has lots of information on Home Phone:https://www.plus.net/help/phone/If you need help, get in touch with our Support Team using the Help Assistant ( http://help.plus.net/ ) or call us on 0800 432 0200 or 0345 140 0200.Kind regards,Plusnet Customer Supporthttp://www.plus.net/Email ref: E0743--Plusnet plcRegistered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GURegistered in England no: 3279013
Hi @midwayreprise, thanks for getting in touch.
It looks like you've since been in touch with our Provisioning Team who are handling the order and will provide you a further update shortly.
Let us know if you need anything else.