Home Phone - Order cancelled....Why?

[#1]

Just received an email saying my phone order has been cancelled.

Whats going on, as I can't get through to customer services?

Dear Mr xxxxx,

Account username: xxxxxxxx

We can confirm that your order for Home Phone has now been cancelled.

Should you wish to sign up for our Home Phone service in the future, you can do so though our website -
https://www.plus.net/upgrade_process.html


Want more information?
----------------------
Our support site has lots of information on Home Phone:
https://www.plus.net/help/phone/

If you need help, get in touch with our Support Team using the Help Assistant ( http://help.plus.net/ ) or call us on 0800 432 0200 or 0345 140 0200.


Kind regards,

Plusnet Customer Support
http://www.plus.net/

Email ref: E0743
--
Plusnet plc
Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU
Registered in England no: 3279013

[#2]

Hi @midwayreprise, thanks for getting in touch.

It looks like you've since been in touch with our Provisioning Team who are handling the order and will provide you a further update shortly.

Let us know if you need anything else.