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Home Phone - Order Cancelled

Alanok
Newbie
Posts: 3
Registered: ‎12-12-2018

Home Phone - Order Cancelled

Hi,

 

I have received an e-mail this morning informing me my Home Phone order has been cancelled, not much more detail than that.

 

The order was placed for phone and broadband on the 4th December, 3 days before I was due to move into a new house.

I duly moved in on the 7th December, I received a welcome letter from Plusnet at the new address.

 

I have tried phoning but the lines are very busy, chat is disabled, so as a last resort I thought I would try the forums.

So is my order cancelled and am I back to square one?

It's amazing how badly you miss the internet when you don't have it.

 

Many thanks for any help you can provide.

 

Alan Kwok

 

5 REPLIES 5
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Home Phone - Order Cancelled

Hi @Alanok

 

Thank you for getting in touch with us.

I am sorry that your order has been cancelled, I have looked into this and provided you with an update on your orders here

 

Kind regards,

Alanok
Newbie
Posts: 3
Registered: ‎12-12-2018

Re: Home Phone - Order Cancelled

Many thanks for your reply and help, very much appreciated.

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Home Phone - Order Cancelled

Hi @Alanok You're welcome. I have given you an update on your orders here

Alanok
Newbie
Posts: 3
Registered: ‎12-12-2018

Re: Home Phone - Order Cancelled

Hi @Satss,

 

Any further news regarding my phone and broadband?

 

Apologies for being impatient.


Alan

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Home Phone - Order Cancelled

Hi @Alanok,

 

Your broadband order has been placed and we are awaiting a committed date, which will be provided within the next 24-48 hours. You can view this update on your account here

 

If you have any questions please do not hesitate to get back in touch.

 

Kind regards,