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Home Move woes

Debs947
Dabbler
Posts: 16
Registered: ‎12-04-2016

Re: Home Move woes

New phone line only was working ok yesterday but this afternoon it has stopped. I tried old style phone too but there is no dialling tone at all, just silence now. At least before I moved in there was a dialling tone. I have a BT Openreach style socket here. 

Plusnet Help Team
Plusnet Help Team
Posts: 14,004
Thanks: 285
Fixes: 84
Registered: ‎27-04-2007

Re: Home Move woes

Hi there, I've just tested your line and we're seeing something called a loop fault. This can commonly be caused when there's an issue with the way things are connected into the line. So we can begin to rule that out it would be helpful if we can arrange a time where we can test the line for you with everything unplugged from the line. Let us know if there would be a good time today for us to do that. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Debs947
Dabbler
Posts: 16
Registered: ‎12-04-2016

Re: Home Move woes

Today Wednesday does not suit, Thurs or Friday is OK. I cannot always get on here so can you text or ring me to my mobile number to discuss and if can't get reply keep trying.

Plusnet Help Team
Plusnet Help Team
Posts: 508
Thanks: 74
Fixes: 25
Registered: ‎26-03-2018

Re: Home Move woes

Hi @Debs947,

I've reviewed the fault raised earlier this morning and I can see that the fault location appears to be external to the property. As it stands, this means that the engineer won't have to visit the property in order to resolve the fault although this may be subject to change if the engineer is unable to resolve the fault from outside of the property. For further information regarding this fault, please refer to the ticket raised on your account which can be viewed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Debs947
Dabbler
Posts: 16
Registered: ‎12-04-2016

Re: Home Move woes

See my latest reply to you on the open ticket question. This is turning into a complete fiasco!!

Debs947
Dabbler
Posts: 16
Registered: ‎12-04-2016

Re: Home Move woes

See further update at open ticket. By some miracle I now appear to have a working landline again.
Plusnet Help Team
Plusnet Help Team
Posts: 11,171
Thanks: 3,430
Fixes: 558
Registered: ‎21-04-2017

Re: Home Move woes

I've since picked your ticket up and added a reply there.

Hopefully we can get your fibre service on soon, we'll keep you updated via your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team