Home Move woes
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Re: Home Move woes
12-02-2019 4:57 PM
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New phone line only was working ok yesterday but this afternoon it has stopped. I tried old style phone too but there is no dialling tone at all, just silence now. At least before I moved in there was a dialling tone. I have a BT Openreach style socket here.
Re: Home Move woes
13-02-2019 9:12 AM
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Hi there, I've just tested your line and we're seeing something called a loop fault. This can commonly be caused when there's an issue with the way things are connected into the line. So we can begin to rule that out it would be helpful if we can arrange a time where we can test the line for you with everything unplugged from the line. Let us know if there would be a good time today for us to do that.
Re: Home Move woes
13-02-2019 11:05 AM
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Today Wednesday does not suit, Thurs or Friday is OK. I cannot always get on here so can you text or ring me to my mobile number to discuss and if can't get reply keep trying.
Re: Home Move woes
13-02-2019 3:15 PM
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Hi @Debs947,
I've reviewed the fault raised earlier this morning and I can see that the fault location appears to be external to the property. As it stands, this means that the engineer won't have to visit the property in order to resolve the fault although this may be subject to change if the engineer is unable to resolve the fault from outside of the property. For further information regarding this fault, please refer to the ticket raised on your account which can be viewed here.
Re: Home Move woes
13-02-2019 6:21 PM
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See my latest reply to you on the open ticket question. This is turning into a complete fiasco!!
Re: Home Move woes
13-02-2019 10:11 PM
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Re: Home Move woes
14-02-2019 12:39 PM
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Re: Home Move woes
21-02-2019 5:55 PM
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Copy from my last response to ticket.....
Am now finally online and sorted out at long last but it has been tortuous getting there. So please do read through the whole ticket again and decide on the goodwill gesture you mentioned. But I doubt if anything could fully compensate for the total mess made of my house move order and what this has been like for me, your customer. You defo did not 'do me proud' on this occasion, as your motto states.
Re: Home Move woes
21-02-2019 11:47 PM - edited 21-02-2019 11:48 PM
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The wording in your last message on ticket before my above message was left, suggests you'll not be returning to the ticket. Will you please do so as I had further queries...
Re: Home Move woes
22-02-2019 12:43 PM
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Hi @Debs947, I've responded to the ticket on your account for you.
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