Has anyone had a similar experience. I tried ordering a house move which somehow was not completed correctly so there was no call back to organize an engineers visit to the new property. When I called back I was informed of this and assured the order was now placed, however this was in a changed format as, what the original agent failed to inform me of was that there was no high speed broadband at the new address.
I called back 2 days later to find the order still not placed, I have been passed from 1 department to another and have spoken to some departments several times. The last one, the house move team, put me on hold yet again for 30 minutes before I hung up. Altogether over 4 hours on the phone. When I called back, probably for the 10th time this morning and was told to contact yet again and wait in a 20 minute Que yet again, for the house move team, I finally gave up.
I have left my phone number on live chat and with customer services but have been told that the house move team can't call me unless I contact them; I thought I had on sever occasions.
I have now given up. I will cancel my direct debit and wait until they contact me regarding non-payment of the bill. If they record the conversations from today then I am quite happy to see them in court.
Good luck to anyone else who attempts to change addresses.
