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Home Move - Engineer Visit

seancowling
Grafter
Posts: 27
Registered: ‎26-10-2018

Re: Home Move - Engineer Visit

Spent further time on my lunch break on hold, and AGAIN couldn't get through. Can someone tell me what is going on with this order? My broadband order should have been complete yesterday. Once again I am the one chasing this, NOT Plusnet. To say I am regretting ever going with Plusnet would be an understatement. Ridiculous customer service on the phonelines, and a chat service that is never available.

Plusnet Help Team
Plusnet Help Team
Posts: 4,511
Thanks: 1,026
Fixes: 201
Registered: ‎25-03-2015

Re: Home Move - Engineer Visit

Apologies for any wait times you've experienced when calling @seancowling.

 

Looking over the account it appears the password in your router may have been incorrect, however I'm happy to see this has since updated and you now appear to be online.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team