Help my broadband still isn't working, we are a vunerable family
Re: Help my broadband still isn't working, we are a vunerable family
Thanks for your post @Leanne1982 and apologies for the delayed staff response.
I'm sorry to see how we've handled your order.
I've also looked into what went wrong with your transfer leaving you without service and it appears your existing provider put steps in place to cease the service they were providing rather than allow us to takeover the line, which would trigger their services to be ceased automatically.
I've now placed an order to provide fibre broadband on your line and I'm taking this on personally moving forward and I'll confirm your activation date soon. You'll receive your new router within the next few days.
In the meantime, I'd recommend filling out our additional support form Here so we're aware as a business the additional support your family needs in case anything goes wrong with your service, although I'd hope that everything runs smoothly.