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Help, Plusnet have cancelled my contract and disconnected my landline.

edwardellis
Newbie
Posts: 2
Registered: 15-03-2017

Help, Plusnet have cancelled my contract and disconnected my landline.

I signed up to Plusnet on 23/2/17 for them to provide both landline telephone services and internet/broadband services. All was well until 12/3/17 until the landline went dead, unable to make outgoing calls or to receive incoming calls. Contacted Plusnet who deny that an account had ever been set up for me, but I have the emails received on 24/2/17 to prove that an account was created. Nightmare trying to resolve this matter on mobile phone as I dont have landline anymore! Plusnet staff very ignorant, very unhelpful and often would hang up on me. Can anyone please help me as I need to be contactable with working standby as a paramedic and I cannot rely on the abysmal mobile phone signal i have at home. Come on Plusnet sort yourselves out, you are in breach of your own terms and conditions.Thanks.

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Help, Plusnet have cancelled my contract and disconnected my landline.

Hi there,

 

Was this signed up directly through Plusnet or via a 3rd party/partner? If it was via a partner then you'd need to contact their helpdesk for support rather than Plusnet.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Chrome
Dabbler
Posts: 12
Thanks: 1
Registered: 11-03-2015

Re: Help, Plusnet have cancelled my contract and disconnected my landline.

I can't believe that Plusnet would lose your account.

I can only assume that you did not actually set up an account with Plusnet and the connection you had for a time was with your old supplier.

Plusnet Alumni (retired) TonyMC
Plusnet Alumni (retired)
Posts: 116
Fixes: 3
Registered: 02-05-2017

Re: Help, Plusnet have cancelled my contract and disconnected my landline.

Hi edwardellis, I am sorry that there has been delays in getting your services up and running, I can see that your phone service has now been activated and that your broadband order is due to complete on 03/05/17. If I can be of any further help then please contact me through this forum.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony C
 Plusnet Help Team