It looks like you've since called us and we've progressed your account to reflect the status of your order. As it's a transfer from your current provider, you shouldn't lose service until the order completes with Plusnet.
Just to make you aware though you'll have a little downtime on the day of the transfer as the work completes, and the service can take up to midnight to go live.
Let us know if you have any questions or concerns.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.