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Help! My order stalled, old provider about to cease

swwoodruffbal
Newbie
Posts: 1
Registered: ‎19-06-2017

Help! My order stalled, old provider about to cease

How do I  proceed. Can't find a way to talk to help desk. Modem hasn't arrived, old provider contract is over after tomorrow, and Plusnet order status still shows "Checking your line" which it has done for 4 weeks.

What do I do to stop losing phone and internet. Any ideas out there?

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,350
Fixes: 1,603
Registered: ‎21-04-2017

Re: Help! My order stalled, old provider about to cease

It looks like you've since called us and we've progressed your account to reflect the status of your order. As it's a transfer from your current provider, you shouldn't lose service until the order completes with Plusnet.

Just to make you aware though you'll have a little downtime on the day of the transfer as the work completes, and the service can take up to midnight to go live.

Let us know if you have any questions or concerns.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet