Help, 3 weeks in no progress with fibre order changed to adsl

[#1]

Hello, i have tried calling a few times but give up after half an hour and also i have responded to tickets but i am not moving forward and i wanted to see if staff on here could spot this post and help, i ordered fibre then got told no cabinets (no problem) so asked for order to be changed to adsl but now nothing is happening can some one please help me.

Thanks Phill

[#2]

Hi Phil,

I apologise for the delay in response. Our social media accounts are not instant response channels and on some occasions it does take some time to respond so I apologise for this.

After looking into your account, I can see that you have already spoke with an agent yesterday in regards to your issue. I have left a ticket on your account to confirm some details. You can view this here

Should you have any further queries, please let us know.

Thank you