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Haven't received prepaid reward Mastercard

Posts: 7
Thanks: 1
Registered: ‎18-08-2018

Haven't received prepaid reward Mastercard

Hi, my start date with Plusnet was mid-October. I signed up for an offer that included a prepaid £75 Mastercard that was to be sent automatically within 45 days of the contract starting. I still haven't received this and hoped it could be sent to me. Is anyone able to help with this? Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Haven't received prepaid reward Mastercard

Hiya @sjosz, I am really sorry to hear that you haven't received your reward since joining in October. 


So we can first check that your account has tracked on a cashback offer, can you please send us a PM with the following for security (to send a PM, click on my name and then to the right, there will be a grey button to 'send private message' and in the message please include a link to this thread):

- The mobile number in question
- Your full name
- The full address including postcode
- Are you the account holder?

- Your date of birth
- The last 2 digits of both the bank account number & sort code

Many Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Posts: 21
Registered: ‎11-01-2022

Re: Haven't received prepaid reward Mastercard

Me neither despite being promised one if I switched.  They now are telling me i won't receive one.....such lovely people.