Haven’t received £75 voucher
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Haven’t received £75 voucher
01-08-2022 12:34 PM
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I’ve recently signed up and an email said we would get a £75 voucher however we’ve not received this. Please could you advise me on what to do?
Thanks
Re: Haven’t received £75 voucher
01-08-2022 2:07 PM
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Hi mate, Be prepared for a long journey, you are not alone. Please read some of the many comments on here, I persevered over several weeks with a total time on phone calls of 2 hours 12mins, between customer services & and the card issuing company.
I am fortunate to have the time to chase this up, many customers don't. It's a shame because Plusnet has provided the most reliable service-speed-value for money over the many ISP I've used in the past 10 years.
Good luck-don't give up hope.
Re: Haven’t received £75 voucher
01-08-2022 2:13 PM
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Thanks again!
Re: Haven’t received £75 voucher
01-08-2022 2:53 PM - edited 01-08-2022 2:54 PM
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Hi there,
I can see your service only went live with us on the 22.07.22 so you should be getting an email to claim your reward card any day now. We explain in the help guide Here that it can take up to 10 days to receive it.
Once you have received it, you'll have 2 months to claim the reward card then when claimed, it'll arrive within 30 days.
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