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Haven't received £50 reward card claim by email

asmamg28
Dabbler
Posts: 18
Thanks: 5
Registered: ‎14-09-2020

Haven't received £50 reward card claim by email

‎10-10-2020 4:01 PM - edited ‎10-10-2020 4:12 PM

Hi there,

I purchased an unlimited broadband package with unlimited calls which had an £50 reward card offer. I purchased the deal on the 15th of September 2020 and my line went live on the 29th of September 2020. It has been 10 days now and I still have not received any email in regards to claiming the reward card. I have also checked the junk email folder, and there is nothing there also. 

I will be grateful if you could help me in regards to this. 

Thank you. 

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Strat
Community Veteran
Posts: 31,320
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Registered: ‎14-04-2007

Re: Haven't received £50 reward card claim by email

‎10-10-2020 5:19 PM

Moderators Note
This topic has been moved from ADSL Broadband to My Orders.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Haven't received £50 reward card claim by email

‎13-10-2020 4:22 PM

Hi @asmamg28,

I'm sorry to hear that you've not received your cashback redemption email as of yet. I'm afraid that I've not been able to locate your account to take a further look into this and so I can do so, I'd ask that you please send me a Private Message with your username attached.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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