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Haven't received £50 reward card claim by email

asmamg28
Dabbler
Posts: 16
Thanks: 5
Registered: ‎14-09-2020

Haven't received £50 reward card claim by email

Hi there,

I purchased an unlimited broadband package with unlimited calls which had an £50 reward card offer. I purchased the deal on the 15th of September 2020 and my line went live on the 29th of September 2020. It has been 10 days now and I still have not received any email in regards to claiming the reward card. I have also checked the junk email folder, and there is nothing there also. 

I will be grateful if you could help me in regards to this. 

Thank you. 

2 REPLIES 2
Strat
Moderator
Moderator
Posts: 31,262
Thanks: 3,861
Fixes: 564
Registered: ‎14-04-2007

Re: Haven't received £50 reward card claim by email

Moderators Note
This topic has been moved from ADSL Broadband to My Orders.

Customer and Forum Moderator. Windows 10 Firefox 103.0.2 (64-bit (64-bit)


TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,142
Thanks: 304
Fixes: 112
Registered: ‎26-03-2018

Re: Haven't received £50 reward card claim by email

Hi @asmamg28,

I'm sorry to hear that you've not received your cashback redemption email as of yet. I'm afraid that I've not been able to locate your account to take a further look into this and so I can do so, I'd ask that you please send me a Private Message with your username attached.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team