Have not been given a Go Live date
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23-06-2021 1:25 PM
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Fixed! Go to the fix.
Re: Have not been given a Go Live date
23-06-2021 1:43 PM
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This topic has been moved from Fibre to My Order
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If it fixed it click 'This fixed my problem'
23-06-2021 3:03 PM
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Hi @tellis2000, thanks for getting in touch and welcome to our Community Forums.
I'm sorry to hear you've not had confirmation of your order completion date and I can confirm it looks like the phone service with us is already up and running. When looking into the broadband order I can confirm the order is currently committed to complete tomorrow on 23/06/21. We usually see orders completely within business hours but on occasions this can take up until midnight before the service is live.
You should get an email notification through tomorrow at some point then to advise the broadband is active but if you plug your router in now ahead of time then the light should turn blue tomorrow signalling the order has completed.
Due to the difference in dates when your phone and broadband service has gone active you should see a pro-rata charge on your next invoice to address this and to make sure you're charged correctly.
My apologies again you received no notification regarding the broadband order completion and I hope this helps.
Re: Have not been given a Go Live date
23-06-2021 3:09 PM
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Re: Have not been given a Go Live date
23-06-2021 3:13 PM
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You're very welcome @tellis2000 and please let us know if there's anything further we can help with moving forwards.
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