Has my order completed correctly
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Re: Has my order completed correctly
15-11-2018 5:39 PM - edited 15-11-2018 5:40 PM
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Thanks for the private message.
We're essentially seeing the same over here.
I've moved ticket 184489975 to my teams workflow so we can keep an eye on this for you.
[edit]
For clarity the issue with your billing date is likely somewhat related.
Re: Has my order completed correctly
15-11-2018 10:49 PM
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Re: Has my order completed correctly
16-11-2018 2:05 PM
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Re: Has my order completed correctly
16-11-2018 2:11 PM
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Re: Has my order completed correctly
16-11-2018 2:34 PM
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Re: Has my order completed correctly
19-11-2018 4:04 PM
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Re: Has my order completed correctly
19-11-2018 4:11 PM
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Thanks for the update.
I've requested voicemail to be removed from your account to reflect that it's not active on the phone line.
Regarding your bill date showing in the past, I'd expect it to update over the coming days. I'll keep an eye on this for you.
Re: Has my order completed correctly
21-11-2018 6:38 PM
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Re: Has my order completed correctly
22-11-2018 7:39 AM
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It looks like despite the error that your account brought up the order to add caller display has completed in our suppliers systems. I've raised a task with a back-end team to manually activate caller display on your account. The issue with your bill date being in the past are still ongoing, but I'm monitoring.
Re: Has my order completed correctly
26-11-2018 12:21 AM
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Re: Has my order completed correctly
26-11-2018 8:47 AM
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No worries. We'd generally need to recontract you when adding YouView, but we should be able to provide you with a discount. I'd give our customer options/TV team a call on 0800 0113 217 to discuss this further as they're in the best position to advise on that.
Re: Has my order completed correctly
26-11-2018 11:19 AM - edited 26-11-2018 11:21 AM
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Was told that the broadband upgrade would cost £10 extra but I will get a callback soon because errors on the account won't allow me to upgrade. To be honest this account needs to get sorted soon because my patience is running out to be honest I haven't been a customer even a month yet but have all this.
Re: Has my order completed correctly
26-11-2018 11:29 AM
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Re: Has my order completed correctly
26-11-2018 11:53 AM
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Sorry it looks like I completely mis-read this.
When upgrading you'd lose any discounts you have, but you can always re-negotiate a new discount with us on the new package at the time of ordering.
Unfortunately it does look like we can't upgrade you until the issue with your bill date is fixed. I'll continue to monitor this and I'll let you know once it's resolved.
Apologies for the poor start and the inconvenience caused.
Re: Has my order completed correctly
27-11-2018 7:10 PM
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Can you do me a favour and let the person who is planning to phone me back to do the upgrade not to bother and it doesn't matter because something unexpected happened even though my internet is close to the minimum needed for 4k Netflix on WiFi it's working perfectly on my existing speed which I didn't expect so there really isn't any point on doing the speed upgrade so the only thing that needs doing is the errors with the billing date/ adding stuff to the phone error. Thanks.
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