Has my order completed correctly
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12-11-2018 10:04 AM
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Fixed! Go to the fix.
Re: Has my order completed correctly
12-11-2018 3:32 PM
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Hi @Daniel28012
Sorry that you are unable to view these online. I have raised this to our billing operations team who will investigate this for you. You should hopefully be able to see these within the next 48 hours. If not, drop us a message and we can look into this for you.
Re: Has my order completed correctly
12-11-2018 3:33 PM
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Re: Has my order completed correctly
12-11-2018 4:20 PM
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Hi @Daniel28012
We found the account based on the information you supplied for your forum account. I have raised a ticket for you here, which you can view by logging in.
Re: Has my order completed correctly
12-11-2018 7:33 PM
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Re: Has my order completed correctly
13-11-2018 9:07 AM
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Just let us know if you need any further assistance @Daniel28012
Re: Has my order completed correctly
14-11-2018 2:27 PM
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Re: Has my order completed correctly
14-11-2018 5:01 PM
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Re: Has my order completed correctly
14-11-2018 5:08 PM
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Don't hold your breath. A month after moving to a business account I still have no products showing on my account, no invoice for the initial payment available, etc.
Broadband is working though, it's mainly just the billing system that is totally broken.
Re: Has my order completed correctly
14-11-2018 8:02 PM
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Re: Has my order completed correctly
14-11-2018 11:35 PM
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November 5th? My billing date is October 8th!
Re: Has my order completed correctly
15-11-2018 3:12 PM
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Re: Has my order completed correctly
15-11-2018 3:22 PM - edited 15-11-2018 3:24 PM
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@Daniel28012, from what I can see the YouView component on your account is now active. Does that reflect your side? Regarding the phone component it seems to be part of an issue we're aware of and it's raised with the correct team.
Apologies for the inconvenience caused by the delay in sorting it out.
@corringham, I've got ownership of this for you and I'm still investigating. Apologies for the lack of updates on your ticket, I'll be sure to update you when I know more.
[edit]
Looks like our posts crossed.
YouView components have a fail safe in that they'd force activate a certain length of time after the box is ordered, if it doesn't activate once the box is plugged in.
Re: Has my order completed correctly
15-11-2018 3:26 PM - edited 15-11-2018 3:28 PM
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Re: Has my order completed correctly
15-11-2018 3:35 PM
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