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Had order error page wait 24 hours for email

FIXED
flubtastic
Interested
Posts: 2
Registered: ‎09-05-2021

Had order error page wait 24 hours for email

Good Evening,

I placed an order to PlusNet with the £70 reward card offer on the 7th May @ 20.25, got through most of the ordering then got an error page saying "Hmm somthing has gone wrong" well that's what I remember and I would receive an email within 24 hours, it's now be nearly 48 hours and nothing, you've taken first payment via debit card. So I don't know what is going on.

If you could reply to this issue, it would be much appreciated.

Regards

Jason

3 REPLIES 3
Thrall
Seasoned Pro
Posts: 568
Thanks: 112
Fixes: 23
Registered: ‎28-09-2020

Re: Had order error page wait 24 hours for email

It’s likely the order placement had failed. In these situations you’d normally automatically get refunded in full within 5 working days 

flubtastic
Interested
Posts: 2
Registered: ‎09-05-2021

Re: Had order error page wait 24 hours for email

Thank you.

So do I just do the order again?

 

Regards

Jason

Thrall
Seasoned Pro
Posts: 568
Thanks: 112
Fixes: 23
Registered: ‎28-09-2020

Re: Had order error page wait 24 hours for email

Fix

Yeah but it may be worth calling support on 0800 432 0200 to double check that an account hasn’t been created