Had order error page wait 24 hours for email
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- Had order error page wait 24 hours for email
09-05-2021 6:48 PM
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Good Evening,
I placed an order to PlusNet with the £70 reward card offer on the 7th May @ 20.25, got through most of the ordering then got an error page saying "Hmm somthing has gone wrong" well that's what I remember and I would receive an email within 24 hours, it's now be nearly 48 hours and nothing, you've taken first payment via debit card. So I don't know what is going on.
If you could reply to this issue, it would be much appreciated.
Regards
Jason
Fixed! Go to the fix.
Re: Had order error page wait 24 hours for email
09-05-2021 9:45 PM
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It’s likely the order placement had failed. In these situations you’d normally automatically get refunded in full within 5 working days
Re: Had order error page wait 24 hours for email
09-05-2021 9:57 PM
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Thank you.
So do I just do the order again?
Regards
Jason
09-05-2021 10:11 PM
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Yeah but it may be worth calling support on 0800 432 0200 to double check that an account hasn’t been created
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