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HELP Phone line activated but no sign of router

StephC
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Posts: 1
Registered: ‎09-07-2020

HELP Phone line activated but no sign of router

My new phone line was activated this morning but I have had no communication that my router has been dispatched yet or any indication of when my broadband will be activated. I have now been without internet for over a week.

 

Customer services are 'not taking calls at this time' (so much for 24/7 customer support, what a joke)

No webchat available.

 

How exactly is one supposed to get this 'award winning' support from Plusnet?! If someone could get in touch I'd be grateful.