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HELP! - No internet, No phone line

Buzza
Newbie
Posts: 3
Registered: ‎20-09-2017

HELP! - No internet, No phone line

Hi,

I requested a product change to go from ADSL to fibre and everything, up until yesterday, went ok, I recieved and installed the Plusnet Hub one, which worked happily with my ADSL connection. Unfortunately, yesterday morning my phone line(no tone) and broadband went dead, i assumed that my fibre was being setup that day(i didnt have a date) and waited all day and all last night and its still dead.  So could some one investigate and urgently fix my broadband connection?  I tried phoning this morning before work, but i couldnt get through.

thanks


Andy Bee

 

4 REPLIES 4
Buzza
Newbie
Posts: 3
Registered: ‎20-09-2017

Re: HELP! - No internet, No phone line

I finally got through on chat. Line test was clear.  Looks like ill be getting an engineer in.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,930
Thanks: 9,568
Fixes: 1,512
Registered: ‎21-04-2017

Re: HELP! - No internet, No phone line

Hi Andy,

 

Sorry to hear your services aren't working.

Can you let us know how the engineer visit goes?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Buzza
Newbie
Posts: 3
Registered: ‎20-09-2017

Re: HELP! - No internet, No phone line

It looks like BT openworld had hooked up my fibre to the wrong line. Thats been fixed now and Im now up and running Smiley

BenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 541
Fixes: 20
Registered: ‎02-03-2015

Re: HELP! - No internet, No phone line

I'm glad to hear that this is now up and running for you.

If you need any further assistance then please just get in touch and we'll be more than happy to help.