HELP! - No internet, No phone line
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: HELP! - No internet, No phone line
HELP! - No internet, No phone line
20-09-2017 9:47 AM - edited 20-09-2017 9:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I requested a product change to go from ADSL to fibre and everything, up until yesterday, went ok, I recieved and installed the Plusnet Hub one, which worked happily with my ADSL connection. Unfortunately, yesterday morning my phone line(no tone) and broadband went dead, i assumed that my fibre was being setup that day(i didnt have a date) and waited all day and all last night and its still dead. So could some one investigate and urgently fix my broadband connection? I tried phoning this morning before work, but i couldnt get through.
thanks
Andy Bee
Re: HELP! - No internet, No phone line
20-09-2017 11:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I finally got through on chat. Line test was clear. Looks like ill be getting an engineer in.
Re: HELP! - No internet, No phone line
20-09-2017 2:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: HELP! - No internet, No phone line
22-09-2017 12:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It looks like BT openworld had hooked up my fibre to the wrong line. Thats been fixed now and Im now up and running
Re: HELP! - No internet, No phone line
25-09-2017 11:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm glad to hear that this is now up and running for you.
If you need any further assistance then please just get in touch and we'll be more than happy to help.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: HELP! - No internet, No phone line