cancel
Showing results for 
Search instead for 
Did you mean: 

Got email saying broadband activated but no internet

mhike
Newbie
Posts: 4
Registered: ‎12-03-2021

Got email saying broadband activated but no internet

Hello, 

 

new customer supposed to be live today. Been cut off from previous one. Connected hub and says internet is on. But no internet and when I log into hub. It says setup@plusdsl.net. And says internet connected. But no devices can get it. 

help 

4 REPLIES 4
Strat
Moderator
Moderator
Posts: 30,395
Thanks: 3,342
Fixes: 505
Registered: ‎14-04-2007

Re: Got email saying broadband activated but no internet

Moderators Note
This topic has been moved from Fibre Broadband to My Orders.

Customer and Forum Moderator. Windows 10 Firefox 88.0.1 (64-bit)

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 69
Thanks: 20
Fixes: 8
Registered: ‎01-12-2020

Re: Got email saying broadband activated but no internet

Hi there, hope you're well, thanks for reaching out regarding your broadband activation.

 

I've had a look into this and have found that the order is not complete as of yet. The email you received is regarding the Home Phone service, and not broadband,

 

Your broadband however is due to go live today at any point up to midnight.

 

-Adam

 Adam
 Plusnet Help Team
mhike
Newbie
Posts: 4
Registered: ‎12-03-2021

Re: Got email saying broadband activated but no internet

Hello,

Oh you’re right. Does say phone service, hopefully it’s soon, got my kids around for the weekend and they are lost without the internet. Fingers crossed.

Thank you for replying
mhike
Newbie
Posts: 4
Registered: ‎12-03-2021

Re: Got email saying broadband activated but no internet

That’s it activated. Thanks ! Kids happy