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Going Round in Circles!

Plusnet Help Team
Plusnet Help Team
Posts: 14,324
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Registered: ‎21-04-2017

Re: Going Round in Circles!

Thanks for getting back to me with the updates,

Yeah it seems that the stopped line we reactivated was the same line you had with BT. Sounds like Paul's arranging what's called a pair prove, which basically means an engineer goes out to physically confirm how the line is routed, and then records are updated accordingly to match that.

It's something that the fibre enquiries team can also arrange although they'd normally take around 3 working days to pick up the formwize and then advise us to allow 7 days for the pair prove. 

Looks like this is arranged a lot sooner! 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Dalesey
Dabbler
Posts: 14
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Registered: ‎18-09-2019

Re: Going Round in Circles!

The case has been solved! Had an openreach engineer out today. Found that there was no dial tone on my line. Went to the DB and found the pair coming from my house was looped and put away as spare

When I cancelled my ADSL broadband a few months ago, an openreach engineer , while supplying a neighbour, has used my routing and put my pair from my house as spare

This is why openreach has no routing records for my line.

It’s amazing they’ve taken this long to call someone out and admit something strange is going on, instead of passing the buck and believing their records, following protocol

Anyways the records should be updated on Monday I’ll let you know
Plusnet Help Team
Plusnet Help Team
Posts: 14,324
Thanks: 4,468
Fixes: 730
Registered: ‎21-04-2017

Re: Going Round in Circles!

Cheers for the update, it’s odd because there are records but no fibre availability. Out of interest when you were with BT was fibre showing as available?
Either way fingers crossed the engineer’s efforts today mean this is sorted on Monday and I’ll look forward to hopefully placing the fibre order then.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Dalesey
Dabbler
Posts: 14
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Registered: ‎18-09-2019

Re: Going Round in Circles!

That’s because fibre only was enabled in the cabinet after I cancelled my broadband. It was a community led voucher system that kicked the fibre project off about 2 years ago but the cabinet didn’t get fibre enabled until two months ago (after I had already cancelled ADSL to go with 4G) that’s why there won’t be any record of fibre ever been available at my property
Plusnet Help Team
Plusnet Help Team
Posts: 14,324
Thanks: 4,468
Fixes: 730
Registered: ‎21-04-2017

Re: Going Round in Circles!

Cheers for the clarification. Makes sense, we’ll see what Monday brings.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Dalesey
Dabbler
Posts: 14
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Registered: ‎18-09-2019

Re: Going Round in Circles!

Hello. I haven't had official confirmation from openreach yet but i have just refreshed the adsl checker and can see the following now using the phone number:

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 80 62.5 20 19 56.6 Available -- --  
VDSL Range B (Impacted) 80 60 20 19 54.6 Available -- --
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: Going Round in Circles!

Thanks for getting in touch @Dalesey

I can see @Gandalf has this in hand for you and we'll confirm the go-live data as soon as.

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 Matthew Wheeler
 Plusnet Help Team
Dalesey
Dabbler
Posts: 14
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Registered: ‎18-09-2019

Re: Going Round in Circles!

Yes that's great thanks 

Dalesey
Dabbler
Posts: 14
Thanks: 6
Registered: ‎18-09-2019

Re: Going Round in Circles!

Good morning. Just checking that today is still the go live date?

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Plusnet Help Team
Plusnet Help Team
Posts: 14,324
Thanks: 4,468
Fixes: 730
Registered: ‎21-04-2017

Re: Going Round in Circles!

Hi @Dalesey 

Yup the fibre order is still in progress to complete today, I'll check back towards the end of the day.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team