Going Round in Circles!
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Re: Going Round in Circles!
20-09-2019 5:51 PM - edited 20-09-2019 5:54 PM
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Thanks for getting back to me with the updates,
Yeah it seems that the stopped line we reactivated was the same line you had with BT. Sounds like Paul's arranging what's called a pair prove, which basically means an engineer goes out to physically confirm how the line is routed, and then records are updated accordingly to match that.
It's something that the fibre enquiries team can also arrange although they'd normally take around 3 working days to pick up the formwize and then advise us to allow 7 days for the pair prove.
Looks like this is arranged a lot sooner!
Re: Going Round in Circles!
21-09-2019 10:27 AM - edited 21-09-2019 10:31 AM
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When I cancelled my ADSL broadband a few months ago, an openreach engineer , while supplying a neighbour, has used my routing and put my pair from my house as spare
This is why openreach has no routing records for my line.
It’s amazing they’ve taken this long to call someone out and admit something strange is going on, instead of passing the buck and believing their records, following protocol
Anyways the records should be updated on Monday I’ll let you know
Re: Going Round in Circles!
21-09-2019 11:37 AM
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Either way fingers crossed the engineer’s efforts today mean this is sorted on Monday and I’ll look forward to hopefully placing the fibre order then.
Re: Going Round in Circles!
21-09-2019 11:48 AM
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Re: Going Round in Circles!
21-09-2019 12:02 PM - edited 21-09-2019 12:02 PM
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Re: Going Round in Circles!
23-09-2019 3:27 PM
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Hello. I haven't had official confirmation from openreach yet but i have just refreshed the adsl checker and can see the following now using the phone number:
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
Left in Jumper |
|||
---|---|---|---|---|---|---|---|---|---|
High | Low | High | Low | ||||||
VDSL Range A (Clean) | 80 | 62.5 | 20 | 19 | 56.6 | Available | -- | -- | |
VDSL Range B (Impacted) | 80 | 60 | 20 | 19 | 54.6 | Available | -- | -- |
Re: Going Round in Circles!
23-09-2019 4:23 PM
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Re: Going Round in Circles!
24-09-2019 2:19 PM
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Yes that's great thanks
Re: Going Round in Circles!
01-10-2019 10:06 AM
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Good morning. Just checking that today is still the go live date?
Re: Going Round in Circles!
01-10-2019 12:24 PM
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Hi @Dalesey
Yup the fibre order is still in progress to complete today, I'll check back towards the end of the day.
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