Go live help!
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Go live help!
07-12-2020 2:56 PM
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Re: Go live help!
07-12-2020 3:03 PM
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@Claire23 No engineer should need to visit your premises. I assume you have the correct router?
Re: Go live help!
07-12-2020 3:11 PM
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Ps, thank you so much for your reply
Re: Go live help!
07-12-2020 3:15 PM
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Hope it is waiting for you, @Claire23 , unfortunately I have seen a number of people not getting their routers on time recently. Which one do you currently have?
The way fibre installs work these days means no engineer needs to come into your house - all the work is done at the exchange and local green cabinet.
Re: Go live help!
07-12-2020 3:24 PM
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Moderators Note
This topic has been moved from Fibre to My Order
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Go live help!
07-12-2020 5:09 PM
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Re: Go live help!
07-12-2020 5:13 PM
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So their router will be no use, and I assume you haven't seen the one from Plusnet yet? Very sorry, but there is little anyone other than PN staff can do about that - wish I could be of more help.
Re: Go live help!
07-12-2020 5:34 PM - edited 07-12-2020 5:40 PM
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Hi Claire ... my sympathies but the post is disastrous, my small package by Royal Mail Tracked 48 cost £17 and took six days. As a practical step offered to someone in the same situation, there is a superb guide to using the BT HH6 on this forum, it's much better than the Hub One anyway. Quite a few on Gumtree as I write, prices £10 to £30 including one in Southampton for £20 still in the box, others all around the country. Just Google Gumtree HH6 for the list. Some on eBay too, if you can find one near you it's well worth the trip, keep the Hub One as a spare when/if it arrives. Good luck.
Edited to add: if you are on ADSL you shouldn't be disconnected until your line is switched at the cabinet and the change takes only a few minutes. The same can't be said of the Openreach engineers, who cannot always get through their job list on time. My changeover from ADSL to fibre was delayed 10 days but my BB service was always maintained.
Re: Go live help!
07-12-2020 5:36 PM
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Good thinking, @Longliner . I should have thought of making that suggestion.
Re: Go live help!
07-12-2020 5:55 PM
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Re: Go live help!
07-12-2020 5:57 PM - edited 07-12-2020 5:58 PM
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@Claire23 'Two teenage boys' - you should have no problems getting the HH6 set up then.
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