Go live date pushed back and not informed
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- Re: Go live date pushed back and not informed
Go live date pushed back and not informed
14-11-2018 7:13 PM - edited 14-11-2018 7:14 PM
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Plusnet have my address, my email address, and my phone number. There's no excuse for not notifying customers of changes. I had arranged the day off work and would have been none the wiser if I hadn't called. I can't say I've been particularly impressed so far...
Rant over
Re: Go live date pushed back and not informed
14-11-2018 7:17 PM
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Moderators Note
This topic has been moved from Fibre to My Order
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Go live date pushed back and not informed
15-11-2018 11:28 AM
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Hi @Cam435,
Welcome to the forums, I'm sorry its not under better circumstances
On occasion, dates can be changed by our suppliers due to various reasons, most commonly their fluid workstack.
I really do apologise that you were not made aware of this.
I've updated the state of your router dispatch process today and this should be with you in 2-3 working days.
If you ever need any more help then please don't hesitate to get in touch with us on here - there is always a few of us around to help.
Kind Regards,
MoR
Re: Go live date pushed back and not informed
19-11-2018 11:11 AM
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Is my order still scheduled for the 21st? The DSL Checker website doesn't seem to be working at present. If I check my order status page on plus.net it says there's no outstanding orders.
Thank you.
Re: Go live date pushed back and not informed
19-11-2018 4:43 PM
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Hi @Cam435, the order seems to be progressing fine and is still committed for the 21st.
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