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Go Live date

thepetman
Newbie
Posts: 3
Registered: ‎23-10-2019

Go Live date

Upgraded to Fibre, have received new router and set up. Was given a go live date of 8 May but not activated yet. Any idea how long it takes 

2 REPLIES 2
Strat
Moderator
Moderator
Posts: 30,422
Thanks: 3,373
Fixes: 506
Registered: ‎14-04-2007

Re: Go Live date

Moderators Note
This topic has been moved from Fibre Broadband to My Order.

 

 

Customer and Forum Moderator. Windows 10 Firefox 88.0.1 (64-bit)

EdWeasley
Plusnet Help Team
Plusnet Help Team
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: Go Live date

Hi @thepetman,

 

Thank you for taking your time to get in touch.

 

I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=201578953

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team