Go Live date

[#1]

Upgraded to Fibre, have received new router and set up. Was given a go live date of 8 May but not activated yet. Any idea how long it takes 

[#2]

Moderators Note
This topic has been moved from Fibre Broadband to My Order.

[#3]

Hi @thepetman,

Thank you for taking your time to get in touch.

I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=201578953

Kind regards,

Josh