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Gift card

THOMMO7777
Hooked
Posts: 9
Registered: ‎16-09-2019

Gift card

How do I receive my gift card I think it was £60
My broadband went active on 20 sept
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 539
Thanks: 75
Fixes: 41
Registered: ‎02-05-2017

Re: Gift card

Hi @THOMMO7777, thanks for getting in touch.

 

I am sorry to hear there has been no communication surrounding your cashback. I've taken a look into this for you and can see it appears an email has been sent to you as of 25/09/2019 to claim your reward. If you haven't done so already, I'd recommend checking your spam/junk folder.

 

Please let us know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
THOMMO7777
Hooked
Posts: 9
Registered: ‎16-09-2019

Re: Gift card

No I can't find email anywhere ,checked junk folder and spam
Plusnet Help Team
Plusnet Help Team
Posts: 14,599
Thanks: 364
Fixes: 102
Registered: ‎27-04-2007

Re: Gift card

Hi there, no worries. It seems we've had an issue affecting some emails coming through. I've just claimed it on your behalf so your reward card will reach you soon. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team