Gift Card email

[#1]

We have recently switched to Plusnet and part of the deal was that we would receive a £140.00 gift card and that we would receive an email with instructions on how to claim it. I keep checking my emails (and junk) but haven’t received anything as yet. How long does it normally take to come through please?

[#2]

When did your service go live?

The email to register a claim is sent 10 days after go-live.  Have you checked your junk folder.

[#3]

Thank you for your help, it’s not quite ten days yet so I will keep looking out for it 😊

[#4]

It has now been two weeks and I haven’t received the email in either my inbox or junk mail. Should I wait longer or contact Plusnet by phone? Thanks for your help

[#5]

Hi @katiieweb,

Thanks so much for your patience with this. I've popped you through a Private Message, so I can take a few more details to get this looked into.

Rach