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Getting worried now

yonohesido
Newbie
Posts: 2
Registered: ‎19-11-2016

Getting worried now

I ordered a phone and fibre broadband package last month (paying for a years line rental upfront) and I have a phone activation date of 22/11/16 but I have no date at all for my broadband.

I need internet for work and since my phone line will no longer be with TalkTalk I guess that's that date my broadband with them will stop.

After hearing such good things about plusnet I'm now regretting moving.

Can anyone help please?

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Getting worried now

Thank you for contacting us via our community forums

Your fibre broadband order was placed as a simultaneous order with your phone for the 22/11/16.

There appears to be a delay with the fibre provision. I've opened a ticket with our provisioning team to investigate this delay. We'll provide more information within the next 48 working hours.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff