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Getting worried now

yonohesido
Newbie
Posts: 2
Registered: ‎19-11-2016

Getting worried now

‎19-11-2016 8:38 PM

I ordered a phone and fibre broadband package last month (paying for a years line rental upfront) and I have a phone activation date of 22/11/16 but I have no date at all for my broadband.

I need internet for work and since my phone line will no longer be with TalkTalk I guess that's that date my broadband with them will stop.

After hearing such good things about plusnet I'm now regretting moving.

Can anyone help please?

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Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: Getting worried now

‎20-11-2016 8:21 AM

Thank you for contacting us via our community forums

Your fibre broadband order was placed as a simultaneous order with your phone for the 22/11/16.

There appears to be a delay with the fibre provision. I've opened a ticket with our provisioning team to investigate this delay. We'll provide more information within the next 48 working hours.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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