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Getting worried now

Posts: 2
Registered: 19-11-2016

Getting worried now

I ordered a phone and fibre broadband package last month (paying for a years line rental upfront) and I have a phone activation date of 22/11/16 but I have no date at all for my broadband.

I need internet for work and since my phone line will no longer be with TalkTalk I guess that's that date my broadband with them will stop.

After hearing such good things about plusnet I'm now regretting moving.

Can anyone help please?

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Getting worried now

Thank you for contacting us via our community forums

Your fibre broadband order was placed as a simultaneous order with your phone for the 22/11/16.

There appears to be a delay with the fibre provision. I've opened a ticket with our provisioning team to investigate this delay. We'll provide more information within the next 48 working hours.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support