Thank you for contacting us via our community forums
Your fibre broadband order was placed as a simultaneous order with your phone for the 22/11/16.
There appears to be a delay with the fibre provision. I've opened a ticket with our provisioning team to investigate this delay. We'll provide more information within the next 48 working hours.
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. If this post resolved your issue, please click the 'This fixed my problem' button