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General question about contract

FIXED
fritee
Newbie
Posts: 1
Registered: 26-08-2017

General question about contract

Hi!

I am planning on ordering the 12 month contract for fiber unlimited broadband and have a few questions about it.

1. On activation date, do I need to be present?

2. If yes, will I be able to set activation date manually or postpone it? (I will be absent from UK for some time)

3. Does the contract start from activation date or date of order?

Thanks in advance.

2 REPLIES
Community Veteran
Posts: 1,145
Thanks: 139
Fixes: 26
Registered: 13-08-2015

Re: General question about contract

Fix

My understanding is that:

 

1. No, you don't need to be there.

2. Guess not so relevant, but you can request a start date, but be realistic, it will depend on engineer availability, are you a PN customer already? Or moving from somewhere else?

3. I believe the contract starts from the activation date.

 

HTH

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: General question about contract

Hi there, welcome to the community forums

 

Just to leave a staff response on here. has it spot on.

Let us know if you have any question or problems with your order.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team