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Full fire order

Mia18xox
Newbie
Posts: 6
Registered: ‎03-06-2023

Full fire order

Hello, I have not received my land line or broadband router yet but it says it’s ready to use on my account. Is there a way to track order or know the next steps? Any help is appreciated.
8 REPLIES 8
jab1
Legend
Posts: 17,241
Thanks: 5,546
Fixes: 258
Registered: ‎24-02-2012

Re: Full fire order

@Mia18xox Welcome to the forums. Are you  actually going for Full Fibre (FTTP) or FTTC? Is this a completely new installation or an upgrade?

John
Mia18xox
Newbie
Posts: 6
Registered: ‎03-06-2023

Re: Full fire order

Thank you, I’m not sure it just says full fibre broadband we also have a phone line coming and is a completely new installation.
RealAleMadrid
Aspiring Hero
Posts: 2,738
Thanks: 1,414
Fixes: 59
Registered: ‎07-07-2009

Re: Full fire order

@Mia18xox  That doesn't sound right, Full Fibre has no phone service  so no landline. I would suggest you are getting FTTC, or Unlimited fibre which does have a landline.

Mia18xox
Newbie
Posts: 6
Registered: ‎03-06-2023

Re: Full fire order

Yes it must be unlimited fibre as they did mention about landline and broadband I just wondered if it’s possible to track the deliveries of these items.
Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: Full fire order


Moderators Note


This topic has been moved from Full Fibre to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Mia18xox
Newbie
Posts: 6
Registered: ‎03-06-2023

Re: Full fire order

Can I some how track my order?
jab1
Legend
Posts: 17,241
Thanks: 5,546
Fixes: 258
Registered: ‎24-02-2012

Re: Full fire order

If you log into your account, there may well be questions/tickets logged on there, but as you appear not to even have a phoneline, it may be easier to call in.

John
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
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Registered: ‎01-01-2012

Re: Full fire order

Morning @Mia18xox 

I'm sorry for the confusion on your orders.

It looks like we were waiting on the phone line to be reactivated before we could get your broadband order placed.

The records on our supplier's end haven't been updated yet to show the phone number as active so we're now waiting on that.

As soon as we have a further update we'll let you know 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team