My upgrade from Fibre to normal fibre was planed for Tuesday afternoon of this week, and it was made quite clear in the
details that my old connection would stay live until the new Full Fibre was working.
I woke up the morning of the install and my internet was down, I called Plusnet and they advised it shouldn't of been disconnected - but was.
The engineer arrived as planned and connected from the outside into the house, and also fitted the router box.
He advised he would have to come back in two hours as he would need help to do some work outside.
I heard nothing until receiving a text from Plusnet later than afternoon to advise that my order had been delayed, no more info.
After calling (no one bothered to call me) I was told there was a blocked duct - and it was with Open Reach.
My old connection could only be reconnected with a new order (which I asked to happen), I was going to get an update later today on the time scale on this - but have yet to hear.
The latest regarding the Full Fibre is that it will I understand be 'reviewed' on 4th November, god knows what that means.
This is so frustrating, my wife works from home and now cannot - she works in mental heath support so its not ideal.
Our 4G signal is very poor so not much help with a mobile router to support the whole house.
The people I spoke to from PN were all helpful (as much as they could be) and would seem to have their hands tied by the Open Reach element.
The most frustrating thing here is the communication - and from I have read its a common point with Open Reach.
I hope to get an update tomorrow (Friday), and hope the new with either the new installation or re-connecting my old one is positive. Another day ahead of no work for my wife tomorrow.
