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Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered

Chris_noon1
Newbie
Posts: 3
Registered: ‎08-01-2023

Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered

Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered. Ordered Full Fibre on the 17th December. Where is the new Hub / Router / Modem? Thank you.
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Baldrick1
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Re: Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered


Moderators Note

This topic has been moved from Full Fibre to My Order

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Baldrick1
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Re: Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered

@Chris_noon1  Welcome to the Community forums

Hubs are shipped out by a tracked 24 hour service to arrive a day or two before the activation day. You should be advised when it is shipped.

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Chris_noon1
Newbie
Posts: 3
Registered: ‎08-01-2023

Re: Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered

Thank you for your answer. Very much appreciated.
Townman
Superuser
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Re: Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered

I would hope that you get a shipping notice by COB today. I would check your order progress - see the PN Ticket link below and look at both open and closed tickets.

BT delays will defer router dispatch, but such delays are not always communicated proactively.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Chris_noon1
Newbie
Posts: 3
Registered: ‎08-01-2023

Re: Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered

Thank you for this information.