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Frustrations getting set up

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Newbie
Posts: 3
Thanks: 1
Registered: ‎01-07-2020

Frustrations getting set up

Very frustrated with Plusnet tonight. Still no sign of my router after nearly a week of having my new account set up. Had to borrow a modem instead so I can connect my Netgear router and I’ve just spent over half an hour listening to tech support hold music so I can get help to setting it up only to be cut off. I’m really not impressed.
2 REPLIES 2
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Community Veteran
Posts: 2,135
Thanks: 461
Fixes: 48
Registered: ‎13-08-2015

Re: Frustrations getting set up

All the information you need is available if you search on here. Have a look here:

https://www.plus.net/help/broadband/broadband-connection-settings/?_ga=2.170873634.309278795.1591630...

 

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Hero
Posts: 4,887
Thanks: 2,108
Fixes: 140
Registered: ‎30-06-2016

Re: Frustrations getting set up

@Shelfish 

Are you sure that your service has been connected? It's not unknown for Openreach to delay activation dates due to technician non axailability. Routers are automatically delayed but advising the customer needs manual intervention.