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Frustrating move experience!

FIXED
Superdario
Dabbler
Posts: 22
Thanks: 6
Registered: ‎10-01-2019

Re: Frustrating move experience!

@Gandalf thank you for your assistance on this, very much apprieciated!

Plusnet Help Team
Plusnet Help Team
Posts: 11,586
Thanks: 3,537
Fixes: 577
Registered: ‎21-04-2017

Re: Frustrating move experience!

No problem at all.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superdario
Dabbler
Posts: 22
Thanks: 6
Registered: ‎10-01-2019

Re: Frustrating move experience!

@Gandalf

 

Hi,

 

Its the 22nd today - any update on changing to fibre? DSL is killing me! Grin

Plusnet Help Team
Plusnet Help Team
Posts: 11,586
Thanks: 3,537
Fixes: 577
Registered: ‎21-04-2017

Re: Frustrating move experience!

I checked this morning and unfortunately it looks like the availability of fibre has been pushed back as it's now showing as 26/03/2019. Sad

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 Anoush Mortazavi
 Plusnet Help Team
Superdario
Dabbler
Posts: 22
Thanks: 6
Registered: ‎10-01-2019

Re: Frustrating move experience!

@Gandalf Undecided how come?

 

In that case my 3 months FOC should cover me to that date roughly?

Plusnet Help Team
Plusnet Help Team
Posts: 11,586
Thanks: 3,537
Fixes: 577
Registered: ‎21-04-2017

Re: Frustrating move experience!

We haven't been given a reason I'm afraid other than what's showing here.

Engineering work

Your area is enabled for Superfast Fibre, but you may not be able to order a service because our engineers are carrying out some maintenance on the cabinet that connects your home.

We're aiming to complete this work as soon as possible, so please check back for an update.

 Regarding your account billing I've added an update to your support ticket 185789954 which I hope helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superdario
Dabbler
Posts: 22
Thanks: 6
Registered: ‎10-01-2019

Re: Frustrating move experience!

Thanks @Gandalf, Im not happy paying line rental given ive used 95% of my data this month and not had a full service, as well as spending hours on the phone to try and sort. Can someone contact me regarding this?

Plusnet Help Team
Plusnet Help Team
Posts: 11,586
Thanks: 3,537
Fixes: 577
Registered: ‎21-04-2017

Re: Frustrating move experience!

Fix

Are you free for a call now?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superdario
Dabbler
Posts: 22
Thanks: 6
Registered: ‎10-01-2019

Re: Frustrating move experience!

Apologies @Gandalf didnt see this, Im available at the moment till 5!

Superdario
Dabbler
Posts: 22
Thanks: 6
Registered: ‎10-01-2019

Re: Frustrating move experience!

Just a post to say @Gandalf has contacted me and is as helpful in person as he is behind a keyboard.

 

Single reason Im staying with Plusnet BB at the moment!

 

Thanks for your help.

Plusnet Help Team
Plusnet Help Team
Posts: 11,586
Thanks: 3,537
Fixes: 577
Registered: ‎21-04-2017

Re: Frustrating move experience!

Cheers for your time on the phone @Superdario and for the post back.

Sorry again for the experience you've had with your house move and the back and forth you've had to do.

I've updated your support ticket emailing you following our conversation. 

Will continue to keep an eye on this for you and let us you know what response I receive back from Openreach regarding what work still needs to be done for us to be able to place a fibre order for your line.

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 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 11,586
Thanks: 3,537
Fixes: 577
Registered: ‎21-04-2017

Re: Frustrating move experience!

Hey @Superdario,

I've received a reply back from the Openreach fibre enquiries team and unfortunately it looks like I only got a stock response advising that the current and estimated completion date for fibre to be available is April 2019 providing that there are no unforeseen issues which may cause a delay.

I'll check back periodically sooner than that and if the service isn't available by the end of March I'll pass this to a colleague to monitor accordingly as I'm on annual leave for the majority of April.

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 Anoush Mortazavi
 Plusnet Help Team
Panax
Hooked
Posts: 7
Thanks: 1
Registered: ‎11-01-2019

Re: Frustrating move experience!

Just a post to say @Gandalf has contacted me and is as helpful in person as he is behind a keyboard.

Single reason Im staying with Plusnet BB at the moment!

Thanks for your help.

Second that.

Plusnet Help Team
Plusnet Help Team
Posts: 302
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Fixes: 24
Registered: ‎06-08-2018

Re: Frustrating move experience!

Hi @Panax, I'm really glad to hear that @Gandalf has been so helpful and I really appreciate you taking the time to comment on this. I've passed your feedback on to him.

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 Satss
 Plusnet Help Team

Highlighted
Superdario
Dabbler
Posts: 22
Thanks: 6
Registered: ‎10-01-2019

Re: Frustrating move experience!

So when I check the bt fibre checker with my postcode and house number it says it is accepting orders for fibre? Any update on this @Gandalf