Frustrating fibre upgrade experience
14-11-2020 9:21 AM - edited 14-11-2020 9:22 AM
Re: Frustrating fibre upgrade experience
@randompanda91 Welcome to the forum.
I have a near relative who applied to Plusnet for a new fibre and phone installation. After losing two days holiday due to an engineer 'no show' on both days without being advised she gave up, got her money back and went to BT Retail. The installation was completed a few days later as per the first appointment.
Do customers signing up for the premium cost BT Retail service get priority over those requiring services/connection requests from BT's budget supplier, Plusnet? Of course not, the rules don't allow it!