Good afternoon,
Having decided to open a PlusNet account for Broadband which necessitated me paying some £75.00 in advance of receiving anything I am now in a situation where PlusNet have, in my opinion, obtained monies under false pretences and are in breach of contract.
I received an email confirmation from PlusNet [PN] on the 5th November at 17:36hrs titled 'Welcome to PlusNet' in which PN stated “You've chosen 15/11/2018 AM, for your engineer appointment. We're in the process of confirming this and will let you know in the next 2 working days if it needs to change” PN did not contact me within 2 days of the email to notify me of any change. However, yesterday I suddenly receive an email saying that an engineer will be with me on the 21st November.
I tried to contact Plus Net but was on hold for 5 minutes so I then decided to try to utilise the 'chat' service that they allegedly have. On each occasion that I have attempted to do so - a range of times during the day and evening - it is mysteriously unavailable. Were I more cynical I may be lead to believe that there isn't actually a functioning chat facility.
I emailed the CEO () but failed to receive reply. I then emailed the CFO () and failed to receive a reply. It would appear that they both feel that their managerial status precludes them from basic business etiquette. I have not received an acknowledgement to either of the emails let alone an apology or detailed explanation for the appalling level of customer service that I have been subjected to.
Can anyone provide any advice or recommend a Broadband supplier that provides an acceptable level of customer service and which doesnt take monies up-front on the premise of providing a service that they are unable to supply?
Many thanks
Moderator's note by Adie (Dvorak) removed email address
