First time customer (please help)
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- Re: First time customer (please help)
13-10-2019 11:04 PM
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Fixed! Go to the fix.
Re: First time customer (please help)
13-10-2019 11:25 PM
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Thread moved from ADSL Broadband to My Order.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
14-10-2019 3:20 PM
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Hello @Howardcm01 thank you for getting in touch.
I have had a look into your appointment/order and responded to your query via a ticket. You can view this by Clicking Here
Should you require any further assistance, please feel free to get back in touch with us.
Kind regards.
Re: First time customer (please help)
14-10-2019 4:36 PM
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Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: First time customer (please help)
14-10-2019 9:11 PM
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Paid for service for 1 year upfront .. on 25/9 advised engineer would visit 11/10/2019 and also I could keep current landline number I then received email advising that this had been cancelled on 10/10/19 pm ... I have since spent more than 3 hours “escalating” in an attempt to speak to a manager ... promised call
Back in 48’hours ... that was four days ago ... very disappointed and frustrated with customer services ... latest spate yesterday an email advising engineer will arrive
On 21st (I’m out of country ) and May take another 24 days to install WiFi making a wait of nearly 3 months ... I swapped to
Plus net for customer service it is and has been awful ...
Hoping a manage might call
Me now ... desperate .. dreadful and wouldn’t recommend.. received a text today telling me line rental will
Increase £1 from December
Re: First time customer (please help)
15-10-2019 1:55 PM
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Hello @Angelcat56 I am deeply sorry to hear about the experience you have had with ourselves.
I have viewed your account and can see you have been in touch in regards to your account.
A ticket note has been recorded regarding your conversation which you can view by Clicking Here
Please let us know if there is anything we can assist you with.
Best wishes.
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