Thanks for your post @Rage715 and welcome to our Community Forums.
I can see we've e-mailed you on the 28th February with confirmation of the engineer visit we've booked.
If you can't find the e-mail, you can view it as a service notice logged on your account Here.
It looks like you've spoken to us this morning though and we've requested the appointment's changed.
Let me know if you've got any further issues and I'll be happy to help.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.