Finally got a line put in but no router and a different phone number
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Finally got a line put in but no router and a different phone number
26-09-2018 2:44 PM
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After waiting three weeks, finally got a new line installed today but the number we've been given by the engineer is not my original number that I assumed would be ported over and therefore not the phone number on my broadband order.
Will the transfer to my original number happen automatically and how long does it take until I receive the router?
Thanks
Re: Finally got a line put in but no router and a different phone number
26-09-2018 8:16 PM
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Hello @weirpaul
I am glad to here our landline services as been installed. In response to your query, I have sent you a detailed email in regards to your query. You can also view this on your members portal by Clicking Here
Please let me know if there is anything else I can do to assist you.
Re: Finally got a line put in but no router and a different phone number
03-10-2018 10:50 AM - edited 03-10-2018 10:51 AM
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Thanks for the help. I've received the router but it's now been a week that the new landline has been active and the old number hasn't been ported yet, so not much closer to having broadband. Is it possible to get another update on the order?
Thanks
Re: Finally got a line put in but no router and a different phone number
03-10-2018 7:41 PM
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Hi there,
I'm pleased to hear that you have received your router.
I have left a ticket on your account regarding your renumber request. You can view this here
Should you have any further queries, please get in touch.
Thank you,
Aisha
Re: Finally got a line put in but no router and a different phone number
08-10-2018 6:35 PM
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Hi, now that I have the router and the number port is complete, is it possible to get an ETA on when broadband will be activated? It's been two months since initially ordering it.
Many thanks,
Paul Weir
Re: Finally got a line put in but no router and a different phone number
09-10-2018 10:57 AM
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Hi Paul,
I am sincerely sorry to hear that there was a delay in processing your order.
I have looked into this for you and updated a ticket on your account with further information. You can view this here
Should you have any further queries, please get in touch.
Thank you,
Aisha
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- Finally got a line put in but no router and a diff...