Finally got a line put in but no router and a different phone number

[#1]

After waiting three weeks, finally got a new line installed today but the number we've been given by the engineer is not my original number that I assumed would be ported over and therefore not the phone number on my broadband order.

Will the transfer to my original number happen automatically and how long does it take until I receive the router?

Thanks

[#2]

Hello @weirpaul

I am glad to here our landline services as been installed. In response to your query, I have sent you a detailed email in regards to your query. You can also view this on your members portal by Clicking Here

Please let me know if there is anything else I can do to assist you.

[#3]

Thanks for the help. I've received the router but it's now been a week that the new landline has been active and the old number hasn't been ported yet, so not much closer to having broadband. Is it possible to get another update on the order?

Thanks

[#4]

Hi there, 

I'm pleased to hear that you have received your router. 

I have left a ticket on your account regarding your renumber request. You can view this here

Should you have any further queries, please get in touch.

Thank you, 

Aisha 

[#5]

Hi, now that I have the router and the number port is complete, is it possible to get an ETA on when broadband will be activated? It's been two months since initially ordering it.

Many thanks,

Paul Weir

[#6]

Hi Paul,

I am sincerely sorry to hear that there was a delay in processing your order.

I have looked into this for you and updated a ticket on your account with further information. You can view this here

Should you have any further queries, please get in touch.

Thank you,

Aisha