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Fibre working but account not activated

Posts: 1
Registered: ‎23-02-2023

Fibre working but account not activated



At my last engineer visit my fibre was hooked up and has been working fine ever since. However my account is still not active so I can't do much to manage my account. I called up about this and was told it would be fixed but it hasn't and I frankly don't feel like waiting in a phone queue again.


As much as I would enjoy having free broadband I assume it will bite me later, I've also paid for a static IP that I can't activate right now. It has also meant my previous provider was never notified and I'm paying that for 30 days to get it cancelled.


I put my Plusnet username in wrong when I signed up, just remove "ack" from it and its right.