Fibre upgrade uncertainty

[#1]

Hello,
I chose to upgrade my broadband to a fibre connection on the 15th February. I received a confirmation email that stated I'd be sent a fibre capable router on the 22nd.

I haven't heard anything further since the 15th and it doesn't look like anything has changed on my plusnet broadband account landing page.

Do I need to repeat the process or should I wait a bit longer?

[#2]

I should also add that I have already been billed for the upgrade on the 22nd.

[#3]

Hi @emmamatkins,

Thanks for getting in touch, i appreciate your query.

I'm sorry that you have not had an update recently about your broadband order. I've looked into this and can see you have since called us, and an update was provided here.

Let us know if you need anything further.

Thanks - LF