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Fibre upgrade pending had no info

FIXED
maxheadroom
Dabbler
Posts: 16
Registered: ‎23-09-2012

Fibre upgrade pending had no info

I did a product change from broadband to 38mb fibre over the weekend, but I have had no email about when this may happen. All it says in account summary is pending.

 

11 REPLIES 11
TonyMC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 116
Fixes: 3
Registered: ‎02-05-2017

Re: Fibre upgrade pending had no info

Hi Maxheadroom, I have had a look into this for you & I can confirm that your Fibre upgrade is due to complete on 10/05/17. I have sent you an email & text message to confirm this. Thanks for your patience.

maxheadroom
Dabbler
Posts: 16
Registered: ‎23-09-2012

Re: Fibre upgrade pending had no info

Cheers TonyMC, email and text received.

yossarian74
Dabbler
Posts: 12
Thanks: 1
Registered: ‎01-05-2017

Re: Fibre upgrade pending had no info

I'm in the same boat, would someone be able to look into when my fibre upgrade is due to go ahead please?
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,932
Thanks: 9,574
Fixes: 1,513
Registered: ‎21-04-2017

Re: Fibre upgrade pending had no info

I've just checked your fibre order @yossarian74 and I can see this is in progress for today.

 

The service should go live at any point up to midnight.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
yossarian74
Dabbler
Posts: 12
Thanks: 1
Registered: ‎01-05-2017

Re: Fibre upgrade pending had no info

That's great, thanks for your help.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,932
Thanks: 9,574
Fixes: 1,513
Registered: ‎21-04-2017

Re: Fibre upgrade pending had no info

No problems, let us know how you get on.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
maxheadroom
Dabbler
Posts: 16
Registered: ‎23-09-2012

Re: Fibre upgrade pending had no info

Fibre upgrade now active. Router syncing at 38Mbs, have done various speedtests this evening and download speed only 12.5Mps. Hopefully this will go up after the 10 day period.

Mustrum
Community Veteran
Posts: 3,150
Thanks: 829
Fixes: 73
Registered: ‎13-08-2015

Re: Fibre upgrade pending had no info

@maxheadroom there is no 10 day period with fibre, either your profile has not yet been upgraded or the upgrade has not yet been completed. You could try a reset of your router, or give PN a cal in the morning.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,932
Thanks: 9,574
Fixes: 1,513
Registered: ‎21-04-2017

Re: Fibre upgrade pending had no info

Fix

@maxheadroom

I've updated your connection profile, can you try a reboot of your router and let me know how you get on?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
maxheadroom
Dabbler
Posts: 16
Registered: ‎23-09-2012

Re: Fibre upgrade pending had no info

That's done the trick, download speed now 36.5Mbs. Thanks.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,932
Thanks: 9,574
Fixes: 1,513
Registered: ‎21-04-2017

Re: Fibre upgrade pending had no info

Awesomeness, good to hear. Thumbs_Up

Thanks for letting me know.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet