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Fibre upgrade pending had no info

FIXED
maxheadroom
Dabbler
Posts: 14
Registered: 23-09-2012

Fibre upgrade pending had no info

I did a product change from broadband to 38mb fibre over the weekend, but I have had no email about when this may happen. All it says in account summary is pending.

 

11 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 113
Thanks: 23
Fixes: 3
Registered: 02-05-2017

Re: Fibre upgrade pending had no info

Hi Maxheadroom, I have had a look into this for you & I can confirm that your Fibre upgrade is due to complete on 10/05/17. I have sent you an email & text message to confirm this. Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony C
 Plusnet Help Team
maxheadroom
Dabbler
Posts: 14
Registered: 23-09-2012

Re: Fibre upgrade pending had no info

Cheers TonyMC, email and text received.

yossarian74
Newbie
Posts: 3
Registered: 01-05-2017

Re: Fibre upgrade pending had no info

I'm in the same boat, would someone be able to look into when my fibre upgrade is due to go ahead please?
Plusnet Help Team
Plusnet Help Team
Posts: 4,152
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: Fibre upgrade pending had no info

I've just checked your fibre order @yossarian74 and I can see this is in progress for today.

 

The service should go live at any point up to midnight.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
yossarian74
Newbie
Posts: 3
Registered: 01-05-2017

Re: Fibre upgrade pending had no info

That's great, thanks for your help.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

Plusnet Help Team
Plusnet Help Team
Posts: 4,152
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: Fibre upgrade pending had no info

No problems, let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
maxheadroom
Dabbler
Posts: 14
Registered: 23-09-2012

Re: Fibre upgrade pending had no info

Fibre upgrade now active. Router syncing at 38Mbs, have done various speedtests this evening and download speed only 12.5Mps. Hopefully this will go up after the 10 day period.

Community Veteran
Posts: 1,145
Thanks: 139
Fixes: 26
Registered: 13-08-2015

Re: Fibre upgrade pending had no info

@maxheadroom there is no 10 day period with fibre, either your profile has not yet been upgraded or the upgrade has not yet been completed. You could try a reset of your router, or give PN a cal in the morning.

Plusnet Help Team
Plusnet Help Team
Posts: 4,152
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: Fibre upgrade pending had no info

Fix

@maxheadroom

I've updated your connection profile, can you try a reboot of your router and let me know how you get on?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
maxheadroom
Dabbler
Posts: 14
Registered: 23-09-2012

Re: Fibre upgrade pending had no info

That's done the trick, download speed now 36.5Mbs. Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 4,152
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: Fibre upgrade pending had no info

Awesomeness, good to hear. Thumbs Up

Thanks for letting me know.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team