Fibre upgrade pending had no info

[#1]

I did a product change from broadband to 38mb fibre over the weekend, but I have had no email about when this may happen. All it says in account summary is pending.

[#2]

Hi Maxheadroom, I have had a look into this for you & I can confirm that your Fibre upgrade is due to complete on 10/05/17. I have sent you an email & text message to confirm this. Thanks for your patience.

[#3]

Cheers TonyMC, email and text received.

[#4]

I'm in the same boat, would someone be able to look into when my fibre upgrade is due to go ahead please?

[#5]

I've just checked your fibre order @yossarian74 and I can see this is in progress for today.

The service should go live at any point up to midnight.

[#6]

That's great, thanks for your help.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

[#7]

No problems, let us know how you get on.

[#8]

Fibre upgrade now active. Router syncing at 38Mbs, have done various speedtests this evening and download speed only 12.5Mps. Hopefully this will go up after the 10 day period.

[#9]

@maxheadroom there is no 10 day period with fibre, either your profile has not yet been upgraded or the upgrade has not yet been completed. You could try a reset of your router, or give PN a cal in the morning.

[#10 · Accepted solution]

@maxheadroom

I've updated your connection profile, can you try a reboot of your router and let me know how you get on?

[#11]

That's done the trick, download speed now 36.5Mbs. Thanks.

[#12]

Awesomeness, good to hear. 

Thanks for letting me know.