Fibre upgrade headache
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Fibre upgrade headache
19-05-2017 4:17 AM
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Re: Fibre upgrade headache
19-05-2017 10:26 AM
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Thank you for your post @skip ,
I would like to apologise for the extensive issues there have been with your orders. I can confirm as of yesterday we have an order in place for both the phone and broadband and we are currently waiting on our suppliers to commit to this order.
I can only apologise for the fact your tickets are getting closed with no reply, I will ensure this is passed on to the relevant agents and any further tickets that are created will be responded to.
As soon as we have notification of the activation date for the new orders we have in place we will be back in contact
Re: Fibre upgrade headache
22-05-2017 5:38 PM
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Re: Fibre upgrade headache
24-05-2017 12:49 PM
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Thanks for your patience, I've contacted our suppliers today and I've been advised that your order has been built on all their systems and we should receive confirmation by tomorrow of the date this will complete.
We'll keep you updated.
Re: Fibre upgrade headache
25-05-2017 12:08 PM
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