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Fibre upgrade due tomorrow and still no router

MayK
Newbie
Posts: 3
Registered: ‎19-08-2020

Fibre upgrade due tomorrow and still no router

My fibre upgrade is due tomorrow and still have not received new router, concerned I will loose access to internet.

2 REPLIES 2
MayK
Newbie
Posts: 3
Registered: ‎19-08-2020

Re: Fibre upgrade due tomorrow and still no router

Router has now arrived, hopefully all on track still for tomorrow

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Fibre upgrade due tomorrow and still no router

Hey @MayK

Thanks for getting in touch, I've seen a few FTTC modify orders pushed back due to engineer availability lately, so I thought I'd check yours. It's actually been pushed back to 17/01/2022.

Please accept our apologies for any inconvenience caused here. You won't be charged for a fibre service that you don't have either. Smiley

 Adam
 Plusnet Help Team - Leeds