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Fibre upgrade delay? No update.

claire_JLeeds
Newbie
Posts: 1
Registered: ‎31-03-2020

Fibre upgrade delay? No update.

Hi admin

 

My broadband was due to be upgraded to fibre yesterday (30th March) - but it still hasn't happened. I haven't had any updates and now I'm worried I am being charged for fibre when I don't have it.

Please can you advise?

 

Many thanks

Claire

 

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 24,777
Thanks: 4,478
Fixes: 1,136
Registered: ‎11-01-2008

Re: Fibre upgrade delay? No update.


Moderators Note


This topic has been moved from Fibre to My Orders

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Fibre upgrade delay? No update.

Apoloiges for everything here.

 

I've taken ownership of a ticket on your account to make sure you don't have further problems.

 

As you pointed out on your ticket, the lack of BBEU caused the whole thing to fail. As I type, I'm placing a manual order for you. I'll change the account manually once service is live.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team